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Contact Us


First Steps

You can send your artwork to us by:

  • Uploading your artwork to the product page when placing your order

  • for any problems or errors when uploading your artwork, kindly contact us for Live Chat & assistance.

Your order will be on hold when you see a "Pending / Awaiting Artwork" email message in the Order Section, ArchPrint team will contact you for further instructions and clarifications. 

Your order will be deemed invalid if we don't hear from you within 30 days from the date that you placed the order.
ArchPrint will often contact you if there is a mistake after reviewing your artwork.

At the check-out page you may select for delivery service or pickup from our locations, when selecting delivery service, kindly note that your order will be delivered by the assigned ArchPrint courier service. If you select pickup from our locations the job shall be self picked up by customer or customer may arrange an express pickup service from their end such as Lalamove, Grab.. ETC

For standard courier delivery, a scheduled delivery date and  time is unavailable due to courier company handling on delivery schedules.

Sample printing is available for bulk quantity jobs only. Terms and conditions will be applied based on MOQ and product production processing.

if you would like to change the delivery address after placing your order and check-out, kindly contact us for assistance on this matter within a maximum of 6 hours period after placing your order.

The Products we offer

To obtain an estimate for our design services, you can email us or get in touch with us.

Only if your order has not yet been put in  printing and you discovered the issue after sending it to us. Please get in touch with customer service right away so we can put your task on hold while you make the required changes. Please be aware that there will be a delay in the completion and delivery of your items in such a situation.

Yes, however you must request a price and confirm that the desired print size is available. Please observe our product dimensions. These are the sizes that we strongly advise for meeting the needs of the majority.

While we work hard to deliver your finished order on schedule, the courier service provider will determine the precise time it will arrive at your home.
Despite the fact that the courier service provider we hired delivers to most locations, some regions require lengthier delivery times due to erratic demand and occasionally poor road infrastructure.

All Malaysian states are served by the chosen courier service provider. Because of unpredictable demand and occasionally poor road infrastructure, some regions might wait longer for deliveries.

Normal procedure would be for our courier service provider to get in touch with you before delivery. If you would like your items delivered at a particular time, kindly let them know. Another option would be to alter your order's address option. With this choice, you can choose a different address from your normal one for the delivery of your products to you.

Call +603-8687-5617 or send an email to to reach our customer service.

Tell us the issue and provide us with your order reference number. We'll do our best to resolve it as soon as we can.

Yes. Every piece of information you send to ArchPrint is treated with the utmost confidentiality.